Notice to the Public January 10th

January 10, 2020

Statement from the City of Dawson Creek

In the early hours of Thursday, January 9th, the City of Dawson Creek discovered that it was the victim of a cyber-attack in which the City’s network was illegally accessed and infected with ransomware.  The malware was able to encrypt a number of City systems, rendering them temporarily unusable.

City of Dawson Creek staff worked quickly to isolate the attack and to activate a comprehensive cyber incident investigation and response. The impacted systems were backed up, and all necessary steps are being taken to restore access to systems and files, and to ensure operations and services return to normal as quickly as possible.

There is currently no evidence to suggest that any information was removed from the City’s systems or inappropriately accessed, and cyber security experts are working quickly to confirm this.

“Residents can be confident that we are taking this matter seriously,” said Mayor Bumstead. “We are working closely with cyber security experts that specialize in these types of incidents. We thank everyone for their patience and continued support during this situation.”

“The City has an insurance policy that has provided us with access to leading cyber security experts,” added Chief Administrative Officer Duncan Redfearn. “Once systems are fully, restored, we will be looking for additional opportunities to enhance our IT security based on the guidance of the cyber security experts.”

Vital services, such as fire, waste management, and water management, were not impacted because these systems were designed to be isolated for security reasons. City of Dawson Creek email functions have been impacted as a result of this incident and we are working diligently to restore service as quickly as possible.

The City of Dawson Creek will provide an update the afternoon of Monday, January 13th, through the City’s website, Facebook page and Dawson Creek App.

If you have any questions about this matter, please contact City Hall at 250.784.3636.