Phone Service Update

Phone Service Update

The City Department Phone Lines, including the Fire Hall Phone Line, are back up and running.

Call individual departments directly via the information on our Contacts page or call 311 to be directed to a department by Staff.

Thank you for your patience while our phone service was being restored over these last few months.

Learn more about the relocation to the mall at www.dawsoncreek.ca/city-hall-relocation.

 

Register for a Program

Register for City of Dawson Creek recreation programs, advanced lifeguard courses or first aid classes below. You can also view current drop-in schedules to stay up-to-date on the activities available. 

Learn more about how to create an account in Xplor below. 

View Programs and Classes

  1. Go to the login page
  2. Click “signup” at the top
  3. Create the main contact of the account first - the adult or parent
    • An email from our provider will be sent to you with your login and temporary password
    • Check your junk or spam folder if you don't see the email
    • Click “Submit”
  4. Once you can see your profile, click “Add Family Member” to add any other family members
  5. Click “Submit” when done

Contact Community Services by email or phone 250-784-3604 if you need assistance.

  1. Set up your account ahead of time, so registration will be faster.
  2. If registering online, test your login and passwords to make sure they are working.
  3. Browse programs in advance online, or in our Leisure Guide so you can quickly locate the course you need on registration day.
  1. Booking online will be faster than calling. Phone lines are extremely busy on registration days and messages may not be answered right away.
  2. Have your method of payment ready
  3. Review your receipt and registration confirmation for important details about your class.

Troubleshooting

Don't create a new account. Give us a call instead and we will activate your account.

You should see a filter link at the top of the screen. When you click on it, the filters will open up and you can narrow down your search. The simplest way to find the course you want is by typing one word on the course name in “keyword” field.

Click “forgot password” to reset your account. If that doesn't work, give us a call and we can help.

Once you log in, you will be able to view your credit in the “Family Member Detail” page.

Programs and Classes

Refunds, Credits, and Transfers

We understand that plans can change. The City of Dawson Creek's Community Services Refund/Transfer/Credit Policy outlines the guidelines for refunds, account credits, and transfers for registered programs, courses, passes, and other eligible Community Services purchases.

For more information about refunds, credits, and transfers, please review the policy below.

View Community Services Refund/Transfer/Credit Policy

Contact Us

The City of Dawson Creek
Unit 1C – 11000 8 Street
City of Dawson Creek, BC V1G 4K6
Telephone: 250-784-3600